Customer Service Representative - State Farm Agent Team Member
Full Time • Lakewood
Responsive recruiter
Replies within 24 hours
Benefits:
- Licensing paid by agency
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2013 and is a close-knit team of three who focus on delivering excellent service while maintaining a strong work-life balance. I began my career with State Farm in 2009 working in corporate before transitioning into agency ownership, bringing that experience and perspective into how I run the office today.
I studied at SUNY Buffalo where I also played basketball. Outside of the office, I enjoy fly fishing and spending time supporting my kids at their sporting events. Family plays a big role in my life, and that carries over into the culture of our agency.
We offer a four-day work week, flexible PTO, licensing paid up front, a 401(k), and health benefits. Work-life balance is extremely important to me, and I want our team to feel supported both professionally and personally.
Our office is very family-oriented and genuinely cares about people—both our customers and our team members. We go the extra mile for our customers and take pride in building strong relationships. We’re looking for someone who is dedicated, motivated, and driven, and who shares our commitment to helping others and doing great work as part of a supportive team.
ROLE DESCRIPTION:
Our agency opened in 2013 and is a close-knit team of three who focus on delivering excellent service while maintaining a strong work-life balance. I began my career with State Farm in 2009 working in corporate before transitioning into agency ownership, bringing that experience and perspective into how I run the office today.
I studied at SUNY Buffalo where I also played basketball. Outside of the office, I enjoy fly fishing and spending time supporting my kids at their sporting events. Family plays a big role in my life, and that carries over into the culture of our agency.
We offer a four-day work week, flexible PTO, licensing paid up front, a 401(k), and health benefits. Work-life balance is extremely important to me, and I want our team to feel supported both professionally and personally.
Our office is very family-oriented and genuinely cares about people—both our customers and our team members. We go the extra mile for our customers and take pride in building strong relationships. We’re looking for someone who is dedicated, motivated, and driven, and who shares our commitment to helping others and doing great work as part of a supportive team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kit Swenby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $52,000.00 - $58,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lakewood, CO and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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